Refund policy

Refund & Return Policy

At Clicked Craft, we create personalized gifts and everyday pieces that carry a little extra meaning. We want your order to arrive just as you expected. If something isn’t right, contact us at info@clickedcraft.com so we can help.

Personalized & Custom Products

Products created with your photos, names, dates, text, artwork, or other custom details are made specifically for you. We cannot accept returns or exchanges on these items because of a change of mind.

This includes personalized photo gifts, plaques, calendars, doormats, office signs, and custom orders.

Please review your personalization details carefully before placing your order, including spelling, dates, photos, sizes, and selected options. If an item accurately reflects the details you submitted, a mistake in those details does not qualify as a production error.

This does not affect your rights if your item arrives damaged, is defective, or does not match your order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact info@clickedcraft.com as soon as you discover an issue.

Include your order number, a description of the problem, and clear photos of the item and packaging where possible. Please keep the item and packaging until we provide instructions.

If your item arrives damaged, has a manufacturing defect, or contains an error made by us, we will work with you to arrange an appropriate repair, replacement, or refund, consistent with your applicable consumer rights. Any necessary return shipping for these issues will be covered by us.

Personalized products are included in this protection.

Returns for Non-Personalized Products

For eligible products sold without personalization, you may request a return within 14 days of delivery.

Items must be unused, in their original condition, and returned with their original packaging and included accessories. An order number or other proof of purchase is required.

Gift cards and sale items are excluded from our voluntary change-of-mind return policy, except where applicable law requires otherwise. These exclusions do not limit your rights concerning damaged, defective, or incorrectly supplied goods.

How to Request a Return

Email info@clickedcraft.com with your order number and the item you wish to return.

Once your return is accepted, we will provide a return shipping label and instructions. Please contact us before sending an item back so we can identify your order and arrange the return correctly.

Approved returns should be sent to:

Clicked Craft
15375 Roosevelt Blvd, Ste 301
Clearwater, FL 33760
United States

Exchanges

Personalized and custom products cannot be exchanged because of a change of mind.

For eligible non-personalized products, contact us to arrange a return. You may then place a separate order for your preferred item.

Refunds

We will email you after reviewing your returned item or resolving your claim.

Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires an earlier refund. Your bank or payment provider may need additional time to display the credit.

If your refund has not appeared after 15 business days from approval, contact info@clickedcraft.com.

European Union Customers

Where EU consumer withdrawal rights apply, you may cancel an eligible online purchase within 14 days of receiving the goods, without giving a reason. You must then return the goods within 14 days of notifying us.

The statutory withdrawal right does not apply to goods made to your specifications or clearly personalized. Your rights concerning faulty or nonconforming goods remain unaffected.

For eligible statutory withdrawals, refunds are issued within 14 days of your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you have returned them, whichever occurs first. Reimbursement includes the applicable standard outbound delivery cost, but not the additional cost of an optional express upgrade.

Our voluntary return conditions do not restrict any mandatory consumer rights. EU consumer guidance

Contact Us

For return, replacement, or refund assistance, email info@clickedcraft.com.