FAQ

Yes, our dry erase markers are designed to erase cleanly and completely without leaving residues, ensuring your board remains pristine and ready for new entries.

• We're very sorry to hear that. Please contact our customer service team within 48 hours of receiving your order with photos of the damage, and we will guide you through the replacement process.

Yes, we offer discounts for bulk orders. Please contact us for more information and a custom quote based on the quantity and type of items you wish to order.

Yes, we can provide samples for most of our products. Please contact our customer service for details and any associated costs.

We prepare orders within 1 business day. After dispatch, delivery takes 1–4 days, depending on the shipping service you choose at checkout.

Currently, we do not offer specific gift wrapping options for each order. However, we ensure that all our gift items are sent out in attractive and proper packaging to provide a pleasing unboxing experience.

• We accept all major credit cards, PayPal, and other digital payment methods listed on our website at checkout.

We stand behind the quality of our products. While personalized items are not eligible for returns, we offer a warranty against manufacturing defects. Please contact us if you experience any issues.

• To order, simply select the product you'd like to personalize, choose your customization options such as text, color, and design, and then add the item to your cart. Once you complete your purchase, we'll start creating your custom product. If you want to customize a detail but it is not customizable on the website, you can contact us and we will do our best!

Due to the highly detailed nature of our customizations, we are unable to provide an exact preview of your personalized product before placing the order. Rest assured, your final product will be designed to closely resemble what you see in the photos on our website. However, if you have specific requests or want to discuss your design further, please feel free to reach out to us through our Contact us section.

Our acrylic calendars come in four different finishes: white, frosted, black, and transparent. The white and black options offer a bold, solid color background that enhances visibility. The frosted calendar provides a subtle, semi-transparent look that blends well with any wall color. The transparent option is completely clear, ideal for a minimalist aesthetic that allows your wall color to show through.

The character limit varies by product due to size and design constraints. This information is provided on the product page under the customization options.

Yes, we can accommodate custom design requests. Please contact our customer service team to discuss your specific needs and we'll do our best to make it happen.

• Our customer service team is happy to help with any questions you may have. You can reach us via email or live chat during business hours. We will reply your message within 12 hours.

We prepare and dispatch orders within 1 business day. Delivery then takes 1–4 days, depending on the shipping service you choose at checkout. You will receive a confirmation email with tracking information once your order has shipped.

While we can't guarantee delivery on a specific date due to variables in production and shipping times, you can choose expedited shipping at checkout to shorten the delivery window.

Please contact us before placing your order to discuss your deadline. While we cannot guarantee delivery dates, we will do our best to accommodate your needs. You can choose expedited shipping at checkout to shorten the delivery window.

Yes, we ship internationally. Shipping times and costs vary depending on the destination. Please check the shipping costs for international shipping at checkout.

Once your order ships, we'll send you a tracking number via email. You can use this number to check the status of your delivery on the carrier's website.

If your order has not yet been shipped, please contact us immediately to change your delivery address. Once an order has shipped, we cannot change the address.

Due to the personalized nature of our products, custom items can only be canceled before we shipped it. Please contact us promptly if you need to discuss a cancellation.

Due to the personalized nature of our products, custom items can not returnable or exchangeable. Please contact us promptly if you need to discuss the return process.